Application Form Dear Applicant, we are honoured to welcome you with Digital Guru and would like to know about your job expectations and desired career routes. Please answer a few questions: 1. General 1. How do you prioritize multiple customer inquiries at once? A. I handle them in the order they arrive without prioritizing.B. I address urgent or high-priority issues first and then manage the rest.C. I wait for a break to respond to multiple inquiries at once.D. I respond based on who contacted me last. 2. What tools or software have you used in previous customer support roles? A. I`ve only used email and phone for customer supportB. I have experience with CRM software (e.g., Salesforce, Zendesk, HubSpot).C. I have used live chat software (e.g., Intercom, LiveChat).D. I have no experience with customer support software. 3. How do you handle an upset or irate customer? A. I stay calm, listen actively, and aim to resolve their issue as quickly as possible.B. I pass the customer to a supervisor immediately to avoid conflict.C. I avoid dealing with upset customers and escalate the issue right away.D. I try to argue with the customer to make them understand my point of view. 4. What is your approach to working remotely and staying productive? A. I rely on my manager to keep me on track and only work when directed.B. I set my own goals and manage my time effectively to stay on top of tasks.C. I work when I feel like it and do my best to meet deadlines.D. I get distracted by personal matters and have trouble staying focused remotely. 5. How do you ensure effective communication with your team in a remote setting? A. I only communicate with my team when I need help.B. I make sure to check in regularly through messaging apps or team meetings to stay aligned.C. I prefer to work alone and rarely communicate unless necessary.D. I wait for my team to contact me if they need something. 6. How would you handle a situation where a customer requests a refund, but company policy does not allow it? A. I would explain the policy to the customer and offer an alternative solution.B. I would issue the refund regardless of policy to keep the customer happy.C. I would tell the customer they are not eligible and leave it at that.D. I would escalate the request to my manager without explanation. 2. User Information: Full Name Email address Phone number Citizenship Postal code City State Full address Training schools, licenses, profession 3. Contacts of your former employer: Upload your resume Please wait until the files are fully loaded to submit the form correctly.
